1. INFORMATION WE COLLECT

We collect several types of information from and about users of our website and services:

A. PERSONAL INFORMATION YOU PROVIDE

When you interact with TXWS, we may collect the following personal information that you voluntarily provide:

CONTACT INFORMATION:

•  Full name

•  Email address

•  Phone number

•  Business name and address

•  Mailing address

PROFESSIONAL INFORMATION:

•  Business type and industry

•  Job title and role

•  Company size and revenue (if applicable)

•  Professional background and experience

FINANCIAL INFORMATION:

•  Payment card information (processed securely through thirdparty payment processors)

•  Billing address

•  Transaction history

SERVICE-RELATED INFORMATION:

•  Information shared during consultation calls and interviews

•  Content preferences and goals

•  Feedback and communications with TXWS

•  Any other information you choose to provide

B. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, we automatically collect certain information:

TECHNICAL INFORMATION:

•  IP address

•  Browser type and version

•  Operating system

•  Device type (desktop, mobile, tablet)

•  Time zone setting

•  Pages visited and time spent on pages

•  Referring website addresses

COOKIES AND TRACKING TECHNOLOGIES:

•  Session cookies (expire when you close your browser)

•  Persistent cookies (remain on your device for a set period)

•  Analytics cookies (Google Analytics and similar tools)

•  Preference cookies (remember your settings)

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

C. INFORMATION FROM THIRD PARTIES

We may receive information about you from:

•  Payment processors (Stripe, etc.)

•  Social media platforms (if you connect your accounts or share our content)

•  Referral sources (Chamber of Commerce, Alignable, etc.)

•  Marketing platforms (GoHighLevel for email marketing and CRM)

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

A. TO PROVIDE AND IMPROVE SERVICES:

•  Deliver writing services, consultations, and content creation

•  Process payments and manage billing

•  Communicate about your projects and deliverables

•  Conduct interviews and create content based on your input

•  Provide customer support and respond to inquiries

•  Send service-related announcements and updates

B. FOR MARKETING AND COMMUNICATIONS:

•  Send newsletters and marketing emails (only with your consent)

•  Share information about new services, promotions, and offerings

•  Invite you to events, webinars, or educational content

•  Request feedback and testimonials

You may opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

C. FOR BUSINESS OPERATIONS:

•  Maintain and improve our website functionality

•  Analyze website usage and user behavior

•  Develop new services and features

•  Ensure security and prevent fraud

•  Comply with legal obligations

•  Enforce our terms and conditions

D. FOR PERSONALIZATION:

•  Remember your preferences and settings

•  Customize content and recommendations

•  Improve your user experience

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

A. SERVICE PROVIDERS:

We work with trusted third-party service providers who assist with business operations:

•  Payment processors (Stripe, etc.)

•  Email marketing platform (GoHighLevel)

•  Website hosting provider

•  Analytics providers (Google Analytics)

•  Cloud storage providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

B. LEGAL REQUIREMENTS:

We may disclose your information if required by law or in response to:

•  Court orders or subpoenas

•  Legal processes or government requests

•  Protection of our legal rights

•  Prevention of fraud or illegal activity

•  Protection of safety and security

C. BUSINESS TRANSFERS:

If TXWS or Oceans Enterprises Consulting, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change.

D. WITH YOUR CONSENT:

We may share your information with third parties when you give us explicit permission to do so.

E. PORTFOLIO AND TESTIMONIALS:

With your advance written consent, we may use your:

•  Business name and logo in our portfolio

•  Testimonials and feedback in marketing materials

•  Case studies (anonymized unless you consent to identification)

You have the right to decline portfolio usage or request removal at any time.

4. INTERVIEW RECORDINGS

As part of our service delivery process, we record all client interviews and conversations. Here's how we handle these recordings:

RECORDING PRACTICES:

•  All interviews are recorded for reference and accuracy

•  Recordings are used solely for creating your content

•  You must provide consent before recording begins

•  Consent is obtained through signed Recording Consent & Release Form

STORAGE AND SECURITY:

•  Recordings are stored securely in encrypted cloud storage

•  Access is limited to TXWS personnel only

•  Recordings are never shared with third parties except as required by law

•  Recordings are retained for the duration of your contract plus 12 months

DELETION:

•  After the retention period, recordings are permanently deleted

•  You may request earlier deletion of your recordings in writing

REFUSAL TO BE RECORDED:

If you refuse to be recorded or revoke recording consent, we reserve the right to terminate your service agreement as recording is essential to our writing process.

5. DATA SECURITY

We implement reasonable security measures to protect your personal information:

TECHNICAL SAFEGUARDS:

•  Secure Socket Layer (SSL) encryption for data transmission

•  Encrypted storage for sensitive information

•  Regular security assessments and updates

•  Secure password protection

•  Limited employee access to personal information

ADMINISTRATIVE SAFEGUARDS:

•  Confidentiality agreements with employees and contractors

•  Regular staff training on data privacy

•  Clear data handling procedures

•  Incident response protocols

PHYSICAL SAFEGUARDS:

•  Secure office environment

•  Controlled access to physical files and equipment

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your information.

6. DATA RETENTION

We retain your personal information for as long as necessary to:

•  Provide our services to you

•  Comply with legal obligations

•  Resolve disputes

•  Enforce our agreements

RETENTION PERIODS:

ACTIVE CLIENTS:

•  Personal and service information: Duration of service relationship plus 12 months

•  Interview recordings: Duration of contract plus 12 months

•  Financial records: 7 years (for tax and legal compliance)

FORMER CLIENTS:

•  Contact information: Until you request deletion or opt out

•  Service history: 3 years after final service delivery

•  Financial records: 7 years

MARKETING CONTACTS:

•  Newsletter subscribers: Until you unsubscribe

•  Inquiry contacts: 2 years after last contact

After retention periods expire, we will delete or anonymize your information.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

A. ACCESS:

You have the right to request access to the personal information we hold about you.

B. CORRECTION:

You may request that we correct inaccurate or incomplete personal information.

C. DELETION:

You may request deletion of your personal information, subject to certain exceptions (legal obligations, contract fulfillment, etc.).

D. OPT-OUT:

You may opt out of marketing communications at any time by:

•  Clicking "unsubscribe" in our emails

•  Emailing [email protected]

•  Calling (321) 616-6953

E. DATA PORTABILITY:

You may request a copy of your personal information in a commonly used, machinereadable format.

F. WITHDRAW CONSENT:

If we process your information based on consent, you may withdraw that consent at any time.

G. OBJECT TO PROCESSING:

You may object to certain types of processing of your personal information.

TO EXERCISE YOUR RIGHTS:

Email: [email protected]

Phone: (321) 616-6953

Mail: 2125 Biscayne Blvd, Ste 204 #21602, Miami, FL, 33137

We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

8. COOKIES POLICY

Our website uses cookies and similar tracking technologies.

WHAT ARE COOKIES?

Cookies are small text files stored on your device that help websites remember your preferences and improve functionality.

TYPES OF COOKIES WE USE:

ESSENTIAL COOKIES:

•  Required for website functionality

•  Enable basic features like page navigation

•  Cannot be disabled without affecting site performance

ANALYTICS COOKIES:

•  Help us understand how visitors use our website

•  Collect anonymous information about page visits and user behavior

•  Used to improve website performance and user experience

•  Provided by Google Analytics

PREFERENCE COOKIES:

•  Remember your settings and preferences

•  Enhance your user experience

•  Remember language preferences and display settings

MARKETING COOKIES:

•  Track your activity across websites

•  Used to deliver relevant advertisements

•  May be set by third-party advertising networks

MANAGING COOKIES:

You can control cookies through your browser settings:

•  Block all cookies

•  Block third-party cookies only

•  Delete cookies after each session

•  Receive notifications when cookies are set

Please note that blocking cookies may limit website functionality.

GOOGLE ANALYTICS:

We use Google Analytics to understand website usage. Google Analytics uses cookies to collect anonymous information including:

•  Number of visitors

•  Pages visited

•  Time spent on site

•  Traffic sources

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

9. EMAIL MARKETING

We use email to communicate with clients and prospects.

WHAT WE SEND:

•  Service updates and announcements

•  Newsletters with business tips and insights

•  Promotional offers and new service announcements

•  Event invitations

•  Client project updates

CANSPAM COMPLIANCE:

All marketing emails include:

•  Clear identification of sender (TXWS/Oceans Enterprises)

•  Accurate subject lines

•  Our physical business address

•  Clear unsubscribe mechanism

•  Prompt processing of unsubscribe requests (within 10 business days)

EMAIL PLATFORM:

We use GoHighLevel for email marketing and CRM. GoHighLevel's privacy practices are governed by their own privacy policy.

UNSUBSCRIBE:

You can unsubscribe from marketing emails at any time by:

 Clicking the "unsubscribe" link in any email

 Emailing [email protected]

 Calling / Texting (321) 616-6953

Note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your services (invoices, project updates, etc.).

10. CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including:

•  Social media platforms

•  Partner websites

•  Client websites featured in our portfolio

•  Resource links

We are not responsible for the privacy practices of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

RIGHT TO KNOW:

You may request information about the personal information we collect, use, and disclose.

RIGHT TO DELETE:

You may request deletion of your personal information, subject to certain exceptions.

RIGHT TO OPT-OUT:

We do not sell personal information. If our practices change, we will update this policy and provide opt-out mechanisms.

RIGHT TO NON-DISCRIMINATION:

We will not discriminate against you for exercising your privacy rights.

TO EXERCISE CALIFORNIA RIGHTS:

Email: [email protected]

Phone: (321) 616-6953

We will verify your identity before processing requests and respond within 45 days.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

•  Changes in our practices

•  Legal or regulatory requirements

•  New services or features

•  Feedback from users

NOTIFICATION OF CHANGES:

When we make material changes to this Privacy Policy, we will:

•  Update the "Last Updated" date at the top

•  Post the revised policy on our website

•  Notify active clients via email

•  Provide 30 days' notice before changes take effect

Your continued use of our services after changes take effect constitutes acceptance of the revised Privacy Policy.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:

PRIVACY CONTACT:

Meredith L. McGuire McConn

The Experiential Writing Studio

A Division of Oceans Enterprises Consulting, LLC

Email: [email protected]

Phone: (321) 616-6953

Website: https://experientialwriting.studio

Mail: 2125 Biscayne Blvd, Ste 204 #21602, Miami, FL 33137

We will respond to privacy inquiries within 30 days.

15. CONSENT

By using our website or services, you consent to this Privacy Policy and agree to its terms.

If you do not agree with this Privacy Policy, please do not use our website or services.